We do not offer refunds, but we do provide exchanges or store credit for items returned within 7 days of receipt. It's important to review your order carefully and contact us immediately if you have any concerns or questions about your purchase. Thank you for your understanding as this policy helps us continue to focus on sustainability and quality.

All items purchased during a sale are non-refundable, non-returnable, and non-exchangeable, unless there is a defect or an issue with the product. Please carefully consider your choices and sizes before making a purchase during a sale.

While we provide a comprehensive sizing chart for your convenience, the intricacy of choosing the perfect size is not lost on us. Our team is available to guide you through the sizing chart, but ultimately, the decision rests solely with you. We are here to assist, but making your final size selection is your responsibility. Thank you for understanding the importance of this decision in our commitment to sustainability and quality.

Your satisfaction is our highest priority. Our team is working diligently to exceed your expectations, delivering a garment that embodies both quality and craftsmanship.

Thank you for choosing Gelareh Designs. Your patience and understanding help us maintain our commitment to excellence.

t Gelareh, we are committed to sustainability and quality. All our garments are made-to-order, ensuring minimal waste and maximum craftsmanship. The skilled hands of our tailors craft each piece with care and attention to detail once you place an order. Please also account for 4-7 business days for shipping.

We offer custom tailoring for an additional 30% customization fee. Customized items are currently not eligible for site-wide sales. For any special requests or further instructions, please contact us directly.

No, custom-designed or tailored pieces are excluded from site-wide sales at this time.

We operate on a made-to-order basis, which minimizes waste and ensures that each garment is crafted meticulously. This falls in line with our belief in slow fashion, where each piece is thoughtfully created.

No, the 2-4 week timeframe is solely for the production of your garment. Shipping will take an additional 4-7 business days.

Gelareh Designs is committed to producing, shipping, and providing tracking numbers for all orders promptly.

Once your package is handed over to the designated courier and successfully reaches your provided address, it is considered delivered.

Any issues or events occurring during or after the courier's delivery are beyond our control.

Gelareh Designs will not be held responsible for any missing or unlocated packages after delivery, and any claims related to such incidents will not be covered.

Shipping Events Beyond Our Control:

Events such as theft, weather conditions, customs clearance, or any unforeseen circumstances after the package has been delivered are not under our oversight.

We emphasize that our responsibility ends once the package is handed over to the courier for delivery.

Import Duties and Taxes:

Import duties and taxes applicable to deliveries in your country are not included in the purchase price.

These charges are determined by your country's import legislation and are beyond our control.

Gelareh Designs does not cover any import duties or taxes, and the recipient is solely responsible for these fees.

Tracking Information:

Gelareh Designs provides tracking information for your order once it is shipped.

It is the responsibility of the customer to track the package using the provided tracking number and communicate with the courier for any delivery-related inquiries.

Address Accuracy:

Customers are responsible for providing accurate and complete shipping information during the checkout process.

Gelareh Designs will not be held responsible for any delivery issues resulting from inaccurate or incomplete address details.

Returns and Refunds:

For issues related to the delivery process, customers should contact the designated courier directly.

Gelareh Designs will only consider replacements for orders if there are manufacturing defects or errors on our part, as outlined in our Return Policy.

By proceeding with your purchase, you acknowledge and agree to these terms and conditions. Gelareh Designs reserves the right to update or modify these terms at any time without prior notice.er your answer here.

Import duties and taxes applicable to deliveries in your country are not included in the purchase price.

These charges are determined by your country's import legislation and are beyond our control.

Gelareh Designs does not cover any import duties or taxes, and the recipient is solely responsible for these fees.

Please note that when we requested your detailed measurements, it was solely for reference purposes. Providing measurements does not guarantee that we will tailor the garments precisely to match your body shape.

Our production process utilizes standard in-house sizes. The purpose of collecting your measurements is to ensure that the size you order falls within the range of your provided measurements.

The final decision regarding the fit of the items rests with the client.

For clients desiring customization beyond our standard sizes, customization is available by placing a custom order, accompanied by an additional 30% customization fee as outlined on our website. We would like to bring your attention to the terms and conditions applicable to custom orders, regular orders, and sale items.

Your understanding of these policies is crucial to ensuring a smooth and satisfactory shopping experience.